Your statutory right of withdrawal
EU consumers normally have a 14-day right of withdrawal from distance contracts. This right has exceptions, including for digital content and digital services that begin performance with the consumer's prior consent and acknowledgment that the right of withdrawal will be lost once performance begins.
Digital content / digital service access acknowledgment
If you ticked the immediate-access acknowledgment at checkout, your withdrawal right may be affected once performance has begun, to the extent permitted by applicable law. We do not remove mandatory consumer rights.
How to submit a request
Use the form below. We may contact you at the email you provide to confirm details. Submitting a request does not, by itself, guarantee a refund.
Withdrawal request form
See also our Refund Policy.